When Should I call 911?

When should I call 9-1-1?

9-1-1 is for emergencies. If the situation seems urgent and has the potential to be dangerous, call 9-1-1. If you are not sure whether your situation is urgent please call 9-1-1. 9-1-1 dispatchers are trained to determine the seriousness of the situation and send the appropriate assistance.

What kind of incidents should be reported to 9-1-1?

For information about any incident that threatens your or someone else's life, health or property should be reported to 9-1-1. Examples include: the crimes that are in progress as well as fires or the need for emergency medical care.

What kind of incident does not have to be reported to 9-1-1?

Any incident is not located in the progress of development is not extreme, there is no need to call 9-1-1. Find the numbers of the local police, ambulance and fire brigade, calling 3-1-1 or 4-1-1.

Examples of non-emergency situations include: the message about the missing animals have committed the robbery of a car or a house, etc. If you are not sure whether your situation is urgent please call 9-1-1.

What if I accidentally call 9-1-1?

If you accidentally dialed 9-1-1, do not hang up the phone. Stay on the line and answer the dispatcher. If you disconnect, the police will be automatically sent to your expected location.

What 9-1-1 dispatcher asks?


From what address you are calling from?

If you do not know the actual address, tell the dispatcher, and then tell the names of cross streets, or the name of the nearby attractions or businesses located near, even the numbers of houses in the area will be able to help services. If you call from your home or office in the first place looking mail. When you ask about the place, the answers should be specific.

From what number are you calling?

answer needed in case you need to call back. 's the problem? Tell us exactly what happened. Be as brief as possible. Tell us what is happening now, not what led up to the problem.

Why when I call 9-1-1 dispatchers ask a lot of questions?

9-1-1 operator should ask questions to determine where the emergency and what exactly happens . The questions may seem irrelevant to you, but the information helps the controller to make sure that the correct response service will arrive at the scene in the right quantity. In an emergency, help is often sent at the same time, when a caller is still on the phone with the dispatcher. Can I call 9-1-1 from a cell phone? Yes you can, but wireless calls can create some noise for 9-1 - 1 points and subscribers. With cell phones, the location does not appear automatically, as is done with calls from traditional phones. If you are not familiar with your exact location, it is very important that you are able to give as much information about your surroundings.


What if something happens to me, and I can not say that?

9-1-1 How can you help me? When you dial 9-1-1 from a traditional phone, your location is automatically displayed on the computer screen controller. If you can not speak, either because of the outage, physical condition or the same offense continues, a police officer will be sent to your location without delay. If you are sick or criminal keeps you from talking, break call, any noise that the operator can hear will help in determining the most appropriate action. 9-1-1 operator will stay on the line until the service response will not arrive on the scene of events.

I have a hearing problem, and I can not communicate over a regular telephone line. What should I do if I need help with 9-1-1?

Every manager learns the proper use of 9-1-1 telecommunications device for the deaf people. No need to dial another number if you need help, just dial 9-1-1. 9-1-1 system is set up to automatically detect calls from callers with hearing problems.

What if I do not speak in English and I need some relief?

9-1-1 operators are able to connect the translator to talk for a few seconds. You just need to help the operator to identify the language, for example, the message "I don't speak English, I can speak Russian only" - "Ah Dont Speke Inglish, ah ken ACNP rashn ONLY" will give the operator the concept of what it is translator is needed. Managers of national service "Language Line". The interpreter will stay on the line until the end of the call and will help in the transmission of all information between the subscriber and the operator of 9-1-1.

Why should I pay for 9-1-1 service as part of my monthly fee for phone service?

9-1-1 service fees necessary to support the work of 9-1-1 centers across the country, those fees are small, averaging $ 0.50 per subscriber to help keep staff and equipment centers. This is the main financial centers of admission to 911.